Guest Service Assistant at Tezera

YellowDoor Hotels is a boutique property in Abuja built for executives and discerning leisure travelers. This role sits at the heart of every guest's stay - coordinating front desk, reservations, housekeeping, and guest relations to deliver an experience that earns loyalty. If you thrive on fast-paced service environments and hold yourself to measurable standards, this role is for you.

YOUR MISSION

• Coordinate front desk, reservations, housekeeping, and guest relations daily
• Monitor and act on guest feedback to close service gaps quickly
• Handle escalated complaints and drive resolution within 30 minutes
• Manage room allocation and ensure smooth check-in and check-out flow
• Inspect guest rooms and public areas to verify cleanliness and presentation standards
• Train and appraise guest services staff to maintain consistent service quality

WHAT YOU BRING

Must-have

• Guest complaint resolution
• Front desk operations
• Cross-department coordination
• Service standards enforcement
• Rotating shift adaptability

Nice-to-have

• First Aid certification
• Professional hospitality certification (e.g. AHLEI)
• Opera or Cloudbeds proficiency

TOOLS

• Hotel management software (Opera, Cloudbeds preferred)

PURPOSE

To own the end-to-end guest experience across all service touchpoints, ensuring every guest at YellowDoor Hotels leaves satisfied and returns.

Work Schedule: On-site, rotating shifts including nights and weekends.