General Manager, Hospitality Services at Design Union

REPORTING TO:                   Managing Director/CEO

JOB SUMMARY

• Management of hospitality services of the Company’s hotel and apartments, providing premium service to guests.
• Managing the Company’s hospitality team to deliver an overall excellent guest experience.
• Act as an ambassador for the Company’s hospitality brand.
• Provide leadership and strategic planning to all departments promoting a culture of premium service while optimizing operations and resolving guests/residents issues.
• Maintain good relations with the apartment owners, residents, facility managers and all stake holders.
• Responsible for the preparation, monitoring and achievement of the annual Operating Budget, Marketing & Sales Plan for hospitality and short–let services and set other short and long term strategic goals for the business.
• Manage on-going profitability and carry out cost savings initiatives for the hotel and short–let services, ensuring revenue and guest satisfaction targets are met and exceeded.
• Strong understanding of hotel and short–let apartments P&L statements and the ability to react with impactful strategies.
• Coordination with other internal functions: Construction/Finance and Administration/Corporate Services to achieve corporate hospitality goals.
• Ensure adherence to the company’s corporate culture and policies.
• Ensure strict utilization of existing ERP and corporate systems and procedures.

REQUISITE QUALIFICATIONS / EXPERIENCE

• BA in hotel management or a related field
• Minimum of 15 years’ experience in hotel management at General Management level

REQUIRED SKILLS / ATTRIBUTES

• Good oral and written communication skills.
• Sound understanding of hotel management, systems and control.
• Strong sense of professionalism, integrity, sound judgment and tact.
• Good team player
• Good interpersonal, people management and negotiating skills
• High awareness of quality issues and attention to details
• High level of sincerity and honesty.