Front Office Supervisor at Efezi Southsea Nigeria Limited

Role Summary

• We seek a highly experienced Female Front Office Supervisor with strong expertise in front office operations, guest relations, and hotel management software.
• The ideal candidate should also have a sound understanding of housekeeping operations to ensure seamless coordination between departments, enhancing guest satisfaction and operational efficiency.

Key Responsibilities

• Supervise and manage daily front office operations, ensuring exceptional guest service and adherence to professional standards.
• Train and monitor front desk staff on customer service, check-in/check-out procedures, and hotel policies.
• Coordinate effectively with the Housekeeping Department to ensure rooms are clean, prepared, and ready for guest arrivals.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Ensure accurate room assignments, billing, and reservation records using hotel management software (e.g., Opera, Protel, Cloudbeds, or similar).
• Maintain front office inventory, records, and supplies.
• Prepare daily occupancy reports, room status updates, and shift handover notes.
• Support management in developing and implementing front office and housekeeping procedures for improved efficiency.
• Assist with staff scheduling, performance evaluations, and training programs.

Requirements

• Candidates should possess an OND / HND / B.Sc in Hospitality Management or a related field.
• Must have 5–7 years experience as a Front Office Supervisor in a reputable hotel or hospitality brand.
• Strong proficiency in hotel management software (Opera, Protel, or equivalent).
• Good knowledge of housekeeping operations and coordination procedures.
• Excellent communication, interpersonal, and leadership skills.
• Professional appearance, pleasant personality, and high customer service orientation.
• Ability to work under pressure and multitask effectively.