Front Office Manager at Ibis

Duties and Responsibilities
Customer Relations:

• Regularly available in the hotel lobby and reception, brings the social area to life and promotes the brand and hotel's offers depending on each type of clientele
• Develops high quality relationships with guests, applying the Ibis hospitality policy from the moment they arrive and throughout the whole stay, in order to encourage loyalty
• Anticipates guests' needs and takes them into account
• Handles any guest complaints that are not settled directly by team members

Professional Techniques / Production:

• Knows all about ibis' special features and informs guests about the formalities, any special conditions relating to their stay and the services available
• Organizes arrivals and departures, encouraging guests to check out at times other than on departure
• Coordinates room allocation, handling any switches as necessary
• Communicates with the other departments whenever needed
• Ensures that guest documentation is available and up-to-date

Team Management and Cross-Departmental Responsibilities:

• Anticipates needs and organizes recruitment for the team
• Ensures the team operates smoothly: prepares the work schedules taking each person's skills into account, leads, motivates, creates a good working atmosphere...
• Carries out annual performance appraisals for his/her employees, sets targets and provides support for career development
• Prepares the team's training plan and follows up implementation
• Ensures compliance with labor legislation
• Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate

Commercial / Sales:

• Trains the team to use the appropriate sales pitches and supervises implementation
• Sets daily occupancy rate and average room rate targets for the team.

Qualifications

• Interested candidates should possess an HND or Bachelor's Degre with 2-8 years experience.