Front Office Manager (Hospitality & Beach Resort) at Sigma Consult

\Salary: ₦300,000 – ₦400,000 Gross Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided\

Job Overview

We are seeking a highly motivated and experienced Front Office Manager to lead the front desk operations of our premium beach resort in Lekki. The ideal candidate will combine strong operational leadership with a business development mindset, ensuring exceptional guest experiences while driving occupancy and revenue growth through effective client engagement, OTA management, and customer relationship strategies.

Key Responsibilities

Front Office Operations

• Supervise all front desk activities including guest check-in/check-out, reservations, and customer inquiries.
• Lead, train, and motivate the front office team to maintain high service standards.
• Ensure the reception area remains professional, organized, and welcoming at all times.
• Address guest complaints and resolve issues promptly and professionally.
• Oversee billing, payment processing, and financial record accuracy.
• Coordinate with Housekeeping, Food & Beverage, and other departments for smooth operations.
• Monitor occupancy rates, revenue performance, and guest satisfaction reports to guide operational decisions.

Business Development & Guest Engagement

• Develop and implement strategies to increase bookings and maximize occupancy.
• Manage and optimize OTA platforms (Booking.com, Expedia, Airbnb, etc.) for greater visibility and conversions.
• Effectively utilize the Activ360 Hotel Property Management System (experience with Activ360 is a strong advantage).
• Establish and maintain relationships with corporate clients, travel agents, and tour operators.
• Drive revenue growth through upselling of resort packages, events, and dining experiences.
• Conduct regular market and competitor analysis to identify new business opportunities.
• Engage clients through phone, email, WhatsApp, and social media to strengthen brand presence.
• Collaborate with the marketing team to execute promotions and campaigns that enhance the resort’s reach.

Qualifications & Skills

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 7–10 years of relevant experience in the hospitality sector, with a minimum of 3 years in a supervisory or managerial role.
• Solid understanding of front office operations, OTA management, and guest experience optimization.
• Proficient in Microsoft Office and hotel management software (e.g., OPERA, Cloudbeds).
• Experience with Activ360 PMS is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Highly organized, proactive, and capable of performing well under pressure.
• Willingness to reside on-site (accommodation provided).

Benefits

• Competitive Salary: ₦300,000 – ₦400,000 Gross Monthly
• On-site Accommodation
• Opportunity to work in a prestigious beach resort environment
• Career Growth & Professional Development Opportunities