Head of Operations (Hotel) at Genesis Group

Key Responsibilities

• Operational Leadership: Manage daily hotel functions, ensuring high-quality guest service and safety standards.
• Performance Metrics: Monitor KPIs, revenue targets, and guest feedback to drive improvements.
• Financial Control: Manage operational budgets, forecasts, and expense management to maximize profit.
• Staff Management: Lead, train, and mentor department managers and staff to build a high-performance culture.
• Strategy Implementation: Collaborate with owners and senior management on policies, technology adoption, and brand quality.
• Compliance: Ensure strict adherence to health, safety, and licensing regulations.

Required Skills and Qualifications

• Experience: Several years (often 5+) in senior hospitality management roles.
• Education: Bachelor’s degree in Hospitality Management, Business, or related field.
• Skills: Strong financial acumen, leadership capabilities, problem-solving skills, and proficiency in property management software.