Hotel Waiters / Waitress at Hotel Capitol

Responsibilities

• Handles guests’ bills and invoices in a good quality service manner.
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
• To be familiar with all food and beverage items on the outlet menu.
• To prepare the outlet for operation, including setting and resetting tables, light cleaning, and other assigned tasks.
• To take food and beverage orders from guests, upselling wherever possible.
• To utilize the outlet point-of-sales system as prescribed
• To ensure that all sales are properly recorded, follow the prescribed procedures for ordering, voiding, or correcting items.
• To serve food and beverages according to the standards established.
• To clear tables and remove dirty dishes to the dish area.
• To complete opening and closing duties as assigned.
• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
• To follow the presentation guidelines as established by the Management
• Serves food and beverages to guests according to prescribed service standards and procedures of room service with emphasis on speed and accuracy.
• Reports to the Restaurant Supervisor at the start of the shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments, and complaints.
• Accomplishes and forwards the captain's order slip to the kitchen for orders of food and for drinks to the supervisor, or does so efficiently and correctly.
• Familiarize with all food and beverage items in the menu, items on promotions and daily special menu, their ingredients, method of preparation, portion size, and presentation to be able to deliver ideal service maximizing guest satisfaction.

Requirements

• Candidates should possess a minimum of an ND
• Candidates should reside within the Akute, Ojodu, Ikeja, Agege, Ogba, and Iyana Ipaja axis.