Front Desk / Service Coordinator at Lagos Executive Cardiovascular Clinic

Job Description

• Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to patients/clients
• Patient data management which includes but not limited to:
• Registering of new patients
• Retrieval of patients records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Ensure effective coordination of OPD activities
• Ensure prompt service delivery at all times
• Management of service turn-around time
• Effective queue management
• Managing of feedback
• To liaise with other departments for smooth operation of the OPD and patient.

Requirements

• Bachelor's Degree
• 1 to 3 years cognate experience.