Front Desk Officer at Zilt Investment Limited

Job Summary

• We are seeking a friendly and organized Front Desk Agent to be the first point of contact for our guests.
• This role is essential in providing exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process.
• The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures.
• Manage reservations, cancellations, and modifications using computerized systems.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Perform data entry tasks accurately to update guest information and maintain records.
• Manage calendars for appointments and events as needed.
• Operate phone systems efficiently to handle incoming calls and relay messages promptly.
• Assist with office management tasks, including filing documents and proofreading correspondence.
• Communicate effectively with team members to ensure seamless operations.

Skills

• Strong customer service skills with a friendly demeanor.
• Proficiency in data entry and computer systems; experience with hotel management software is a plus.
• Excellent calendar management abilities to coordinate schedules effectively.
• Ability to proofread documents for accuracy and clarity.
• Familiarity with office management practices, including filing systems and organization techniques.
• Experience operating phone systems for efficient communication.
• Bilingual skills in Spanish are highly desirable but not required.