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  • Posted: Jun 14, 2024
    Deadline: Jul 1, 2024
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    Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss respo...
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    Front Desk Officer - Shortlet

    Job Duties and Responsibilities

    • welcome and greet guests
    • answer and direct incoming calls
    • inform guests of hotel rates and services
    • make and confirm reservations for guests
    • ensure proper room allocation
    • register and check guests in and confirm relevant guest information
    • verify guest's payment method and confirm payment
    • issue room keys and direct guests to their rooms
    • maintain clear and accurate records of guest room bookings
    • compute all guest billings, and accurately post charges to guest rooms and house accounts
    • receive and transmit messages to guests
    • retrieve mail, packages, and documents such as faxes for guests
    • listen and respond to guest queries and requests both in-person and by phone
    • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    • complete and maintain any incident reports, daily activity reports or other reports requested by management
    • manage conference room bookings and scheduling
    • close guest accounts and check guests out
    • review accounts and charges with guests during the check-out process
    • process accurate payment of guest accounts
    • inform housekeeping when rooms have been vacated and are ready for cleaning
    • monitor visitors to the hotel
    • enforce rules and policies of the hotel
    • maintain a neat and orderly front desk and reception area

    Education, Skills and Experience

    • Bachelor's degree in a related field or HND
    • Guest/customer relations experience, preferably in a hospitality environment
    • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
    • Numeracy skills
    • Administrative skills

    Key Competencies and Qualities

    • customer service orientation
    • attention to detail and accuracy
    • planning and organizing
    • ability to multitask and prioritize
    • professional appearance and attitude
    • effective verbal and written communication skills
    • ability to handle stress and stay calm under pressure
    • conflict resolution skills
    • decision making and judgment skills
    • team work
    • flexible regarding work schedules
    • ability to respond appropriately to diverse customers and guests
    • Candidate must reside around Lekki - Ajah axis

    Method of Application

    Interested and qualified candidates should forward their CV to: admin@inventallianceco.com using the position as subject of email.

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