Front Desk Officer - Shortlet at Invent Alliance Limited

Job Duties and Responsibilities

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in and confirm relevant guest information
• verify guest's payment method and confirm payment
• issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• compute all guest billings, and accurately post charges to guest rooms and house accounts
• receive and transmit messages to guests
• retrieve mail, packages, and documents such as faxes for guests
• listen and respond to guest queries and requests both in-person and by phone
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• manage conference room bookings and scheduling
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area

Education, Skills and Experience

• Bachelor's degree in a related field or HND
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision making and judgment skills
• team work
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests
• Candidate must reside around Lekki - Ajah axis