Front Desk Officer at Pathway Advisors Limited

Job Summary

The Front Desk Officer serves as the first point of contact for the firm, creating a professional and welcoming atmosphere for clients, investors, business partners, and employees. This role is responsible for managing front office activities, ensuring efficient communication, and supporting administrative tasks in line with the values of the company.

Key Responsibilities:

• Greet and attend to clients, guests, and visitors in a professional and courteous manner.
• Manage the front desk by receiving and directing phone calls, emails, and inquiries to appropriate departments.
• Maintain a clean, organized, and presentable reception area that reflects the firm’s corporate image.
• Schedule meetings and manage meeting room bookings for internal and external use.
• Coordinate the dispatch and receipt of documents, packages, and correspondence.
• Maintain visitor logs and ensure security protocols are followed.
• Provide administrative support such as photocopying, filing, handling office supplies, and other clerical duties.
• Manage incoming and outgoing mails, including sorting, scanning, and routing to appropriate personnel.
• Assist with onboarding activities and logistics coordination.
• Support planning for internal meetings, investor visits, and corporate events.
• Perform other duties as assigned to ensure smooth business operations.

Requirements and Qualifications:

• A Bachelor’s Degree or HND in Business Administration, Secretarial Studies, or a related field.
• Minimum grade 2:1 or Upper Credit
• Minimum of 3 years of experience in front office or administrative support, preferably in a corporate or financial services setting.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and manage sensitive information.
• Customer service orientation and a proactive attitude.

Personal Qualities:

• Professionalism: Maintains a polished appearance and communicates in a business like manner at all times, representing the firm’s brand and values.
• Integrity and Confidentiality: Demonstrates a high level of trustworthiness and can handle sensitive information discreetly.
• Poise Under Pressure: Remains calm, composed, and efficient when handling multiple tasks or dealing with demanding clients or high-stakes situations.
• Attention to Detail: Notices small but important details that contribute to smooth front office operations and corporate image.
• Proactive Attitude: Takes initiative to solve problems and improve reception processes without waiting to be told.
• Excellent Interpersonal Skills: Relates well with people of different levels—executives, clients, vendors, and colleagues.
• Customer-Centric: Genuinely enjoys helping people, making guests feel valued, and resolving inquiries promptly.
• Organized and Dependable: Manages time and responsibilities well and is consistently punctual and reliable.
• Adaptable and Flexible: Able to adjust quickly to shifting priorities and changing work demands.
• Team Spirit: Works collaboratively with other departments to support company goals and maintain a harmonious workplace.