Front Desk Officer at La Campagne Tropicana Beach Resort

Position Overview

• As a Front Desk Officer, you will serve as the initial point of contact for our guests, playing an essential role in providing outstanding customer service.
• Your friendly attitude and strong organizational abilities will help facilitate a seamless check-in and check-out experience, enhancing our guests' overall satisfaction.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Check guests in and out efficiently, ensuring accuracy in reservations and billing.
• Answer phone calls and respond to inquiries regarding hotel services, reservations, and local attractions.
• Maintain an organized front desk area, ensuring all information is up to date and accessible.
• Handle guest complaints and concerns professionally, working towards quick resolutions.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Provide information about local attractions, dining options, and activities to enhance guests' experiences.

Qualifications

• A level, Higher diploma or equivalent; a degree in hospitality management or a related field is a plus.
• 5 years experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a passion for helping others.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer systems and hotel management software.
• Flexibility to work various shifts, including weekends and holidays.