Front Desk Officer at Excel and Grace Consulting

Summary

• We are looking for a Front Desk Officer with excellent interpersonal and organizational skills to manage reception duties, handle inquiries, and provide administrative support.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Direct visitors to the appropriate personnel or departments.
• Manage visitor logs and issue visitor badges.
• Maintain a clean and organized reception area.
• Answer and direct incoming phone calls, taking messages and providing information.
• Respond to emails and other inquiries promptly and professionally.
• Handle incoming and outgoing mail and deliveries.
• Schedule appointments and meetings.
• Maintain calendars and assist with scheduling.
• Perform basic clerical tasks, such as photocopying, scanning, and filing.
• Maintain office supplies and notify management when supplies are low.
• Provide excellent customer service to visitors and callers.
• Address inquiries and resolve issues efficiently.
• Maintain a professional and courteous demeanor at all times.
• Monitor the comings and goings of people in the building.

Qualifications

• BSc or HND in a relevant field from a reputable institution
• 2 - 3 years of proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Strong attention to detail.