Jobs at Excel and Grace Consulting

Summary

• We are looking for a Front Desk Officer with excellent interpersonal and organizational skills to manage reception duties, handle inquiries, and provide administrative support.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Direct visitors to the appropriate personnel or departments.
• Manage visitor logs and issue visitor badges.
• Maintain a clean and organized reception area.
• Answer and direct incoming phone calls, taking messages and providing information.
• Respond to emails and other inquiries promptly and professionally.
• Handle incoming and outgoing mail and deliveries.
• Schedule appointments and meetings.
• Maintain calendars and assist with scheduling.
• Perform basic clerical tasks, such as photocopying, scanning, and filing.
• Maintain office supplies and notify management when supplies are low.
• Provide excellent customer service to visitors and callers.
• Address inquiries and resolve issues efficiently.
• Maintain a professional and courteous demeanor at all times.
• Monitor the comings and goings of people in the building.

Qualifications

• BSc or HND in a relevant field from a reputable institution
• 2 - 3 years of proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Strong attention to detail.

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Job Description

• The Human Resources Manager will develop and implement HR strategies and initiatives aligned with the overall business objectives, ensuring a positive employee experience and fostering a culture of growth and development.
• The ideal candidate will be a proactive problem-solver with strong communication and interpersonal skills and a deep understanding of HR best practices and employment law.

Responsibilities

• Manage the full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding.
• Conduct new employee orientations and ensure a smooth onboarding experience.
• Serve as a point of contact for employee inquiries and concerns, providing guidance and support.
• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievances.
• Develop and implement performance management programs, including performance reviews and feedback processes.
• Foster a positive and inclusive work environment.
• Administer employee compensation and benefits programs, ensuring compliance with legal requirements.
• Stay up-to-date on changes in compensation and benefits regulations.
• Identify training and development needs and develop programs to enhance employee skills and knowledge.
• Manage employee development plans and career pathing.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain accurate employee records and HR databases.
• Develop and implement HR policies and procedures.
• Manage workers' compensation and safety programs.
• Develop and implement HR strategies aligned with the company's overall business objectives.
• Analyze HR metrics and data to identify trends and areas for improvement.
• Contribute to the development of organizational development initiatives.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• 4 years of progressive HR experience, with a focus on generalist responsibilities.
• CIPM or any related certifications preferred.
• Strong knowledge of employment law and HR best practices.
• Proven experience in talent acquisition, employee relations, compensation and benefits, and training and development.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information.
• Employee relations and conflict resolution, compensation and benefits administration, training and development
• HR compliance and administration, HR strategy and planning.

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Job Description

• The General Manager is responsible for the overall strategic and operational leadership of the automobile repairs and servicing company. 
• This role encompasses all aspects of the business, including sales, operations, customer service, financial management, and team leadership. 
• The ideal candidate will possess a strong understanding of the automotive industry, exceptional business acumen, and a proven track record of driving growth and profitability.

Responsibilities

• Develop and implement strategic plans to achieve company goals and objectives.
• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Establish and maintain key performance indicators (KPIs) to monitor business performance.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Oversee all aspects of the service operations, including scheduling, repairs, maintenance, and quality control.
• Ensure efficient utilization of resources, including labor, equipment, and inventory.
• Implement and enforce safety protocols and procedures to maintain a safe working environment.
• Manage and optimize the workshop workflow to maximize productivity and minimize downtime.
• Maintain accurate records of repairs, maintenance, and inventory.
• Monitor financial performance and implement corrective actions as needed.
• Oversee inventory management and procurement processes.
• Analyze financial reports and provide insights to improve profitability.
• Develop and implement sales strategies to attract and retain customers.
• Build and maintain strong relationships with customers, suppliers, and partners.
• Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly and effectively.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Develop and implement customer loyalty programs.
• Recruit, train, and manage a high-performing team of mechanics, service advisors, and administrative staff.
• Conduct performance evaluations and provide feedback to team members.
• Motivate and inspire team members to achieve their goals.
• Ensure compliance with all labor laws and regulations.

Qualifications

• Bachelor's Degree in Business Administration, Automotive Technology, or a related field (Master's degree preferred).
• Minimum of 4 years of experience in a management role within the automotive repair and servicing industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Proven track record of driving growth and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial acumen and budgeting experience.
• Proficiency in using automotive management software and other relevant technology.
• Excellent customer service, problem-solving, strategic planning and execution skills

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Responsibilities

• Develop and implement comprehensive marketing strategies aligned with business objectives.
• Conduct market research to identify target audience preferences and local market trends.
• Analyze the effectiveness of offline marketing campaigns and make data-driven decisions.
• Plan and execute marketing campaigns utilizing Direct mail campaigns
• Create compelling content for marketing materials.
• Manage marketing budgets and track campaign performance.
• Build and maintain relationships with local businesses, community organizations, and media outlets.
• Organize and participate in local events, trade shows, and sponsorships.
• Develop and implement community outreach programs.
• Maintain brand consistency across all marketing materials and channels.
• Build and enhance brand awareness and reputation within the local community.
• Ensure that the physical representation of the brand is well maintained
• Conduct competitor analysis to identify opportunities and threats in the local market.
• Gather customer feedback through surveys, focus groups, and in-person interactions.
• Monitor the effectiveness of advertising, and adjust as needed.
• Collaborate with cross-functional teams, including sales, product development, and customer service.
• Build and maintain relationships with external partners and vendors.

Qualifications

• Bachelor's Degree in Marketing, Communications, or a related field.
• 3 years of experience in a traditional marketing role.
• Strong understanding of marketing principles and best practices.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Creativity and a passion for creating engaging offline experiences.