General Manager at Excel and Grace Consulting

Job Description

• The General Manager is responsible for the overall strategic and operational leadership of the automobile repairs and servicing company. 
• This role encompasses all aspects of the business, including sales, operations, customer service, financial management, and team leadership. 
• The ideal candidate will possess a strong understanding of the automotive industry, exceptional business acumen, and a proven track record of driving growth and profitability.

Responsibilities

• Develop and implement strategic plans to achieve company goals and objectives.
• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Establish and maintain key performance indicators (KPIs) to monitor business performance.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Oversee all aspects of the service operations, including scheduling, repairs, maintenance, and quality control.
• Ensure efficient utilization of resources, including labor, equipment, and inventory.
• Implement and enforce safety protocols and procedures to maintain a safe working environment.
• Manage and optimize the workshop workflow to maximize productivity and minimize downtime.
• Maintain accurate records of repairs, maintenance, and inventory.
• Monitor financial performance and implement corrective actions as needed.
• Oversee inventory management and procurement processes.
• Analyze financial reports and provide insights to improve profitability.
• Develop and implement sales strategies to attract and retain customers.
• Build and maintain strong relationships with customers, suppliers, and partners.
• Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly and effectively.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Develop and implement customer loyalty programs.
• Recruit, train, and manage a high-performing team of mechanics, service advisors, and administrative staff.
• Conduct performance evaluations and provide feedback to team members.
• Motivate and inspire team members to achieve their goals.
• Ensure compliance with all labor laws and regulations.

Qualifications

• Bachelor's Degree in Business Administration, Automotive Technology, or a related field (Master's degree preferred).
• Minimum of 4 years of experience in a management role within the automotive repair and servicing industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Proven track record of driving growth and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial acumen and budgeting experience.
• Proficiency in using automotive management software and other relevant technology.
• Excellent customer service, problem-solving, strategic planning and execution skills