Food and Beverage Supervisor at Victoria Waterfront Hotel & Resorts

Job Description
F&B Operations Management:

• Supervises daily operations of the restaurant, bar, room service, banquet, and other F&B outlets.
• Ensures smooth service flow and compliance with F&B standards.
• Monitors food preparation, presentation, and service quality.

Menu Planning & Development:

• Works with chefs to create menus that appeal to customers and are cost-effective.
• Ensures consistency in food taste, portion size, and quality.
• Updates menus seasonally or based on demand.

Staff Leadership & Training:

• Recruits, trains, and supervises F&B staff (mixologists, waitresses, chefs, stewards).
• Conducts daily briefing, performance evaluations, and grooming checks.
• Ensures staff comply with etiquette and service standards.

Guest Experience Enhancement:

• Handles guest concerns, complaints, and special requests.
• Ensures excellent customer service and promotes memorable dining experiences.
• Monitors guest feedback and implements service improvements.

Budgeting & Cost Control:

• Manages F&B budgets, revenue targets, and profitability.
• Controls food and bar costs, waste, and stock levels.
• Works closely with the accounts department on expenses and cost analysis.

Inventory & Supply Management:

• Ensures accurate stock-taking and ordering of food, beverages, and supplies.
• Maintains relationships with suppliers and negotiates contracts.
• Ensures proper storage, portion control, and usage of products.

Hygiene, Safety & Compliance:

• Ensures strict adherence to food safety, hygiene, and hotel policies.
• Complies with local health regulations and conducts regular inspections.
• Oversees cleanliness of kitchens, dining areas, and equipment.

Event & Banquet Coordination:

• Plans and manages banquets, conferences, and special events.
• Coordinates with the kitchen, service team, and event planners.
• Ensures smooth execution and customer satisfaction.

Requirements

• Minimum of 5 years experience as a Food and Beverage Supervisor in a luxury restaurant or hotel.

Remuneration
We offer a competitive remuneration package.