Field Support Technician at IpNX Nigeria Limited

Job Summary:

• This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.

Responsibilities:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications/Experience:

• A Bachelor’s degree in Engineering or Technical discipline.
• 3 years’ relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.