Job Offers at IpNX Nigeria Limited

Job Summary:

• This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.

Responsibilities:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications/Experience:

• A Bachelor’s degree in Engineering or Technical discipline.
• 3 years’ relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.

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Job Summary:

• The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in. She/he must recruit new subscribers through personal engagement and follow up. The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder. DSE’s must be able to win back churned customers and re-build broken relationships.

Responsibilities:

• The DSE must recruit 30 subscribers or more every month.
• Must be able to negotiate terms of an agreement to a satisfactory Level and close sales with minimal supervision.
• The DSE must maintain and grow a prospect list. This pipeline report must be submitted on a daily basis – 10 unique prospects everyday.
• Must carry out route mapping to identify potential and existing customers with given territory.
• Cold call potential customers in a bid to get a foot in the door
• Effectively act as brand ambassadors and first point of contact to potential customers
• All sales reports must be submitted every week.
• Must be able to maintain a good working relationship with Team Lead and other DSE’s.
• Must be polite at all times to customers and report any customer feedback during weekly meetings.
• Must be willing to work at least 3 weekends every month.
• Must be present at all sales training and weekly meetings.
• Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.

Qualifications & Experience:

• HND Engineering / Computer Science / Marketing / Sales / related disciplines
• At least 2years’ experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of analytical thinking, gather and analyze information and provide viable insight about market trends and customer behavior.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Must demonstrate interpersonal capabilities and leadership.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization and favorably project ipNX products & services
• Good Microsoft office suite competence.