Field Quality Assurance at Transcription Services International Ltd

Job Summary
The quality assurance personnel will ensure that all fieldwork and other data collection related activities are being carried out according to the requirement of the program’s strategy. 
Will conduct back checks on field work done and report to an assigned Manager and painstakingly pinpoint all the things that were either done rightly or wrongly by other
field staff, as well as providing important feedback on programs field activities.

Job Details
Ensuring accurate and timely capturing and compiling of Quality reports, ensure accurate feedback on Quality is given to the Field team, monitoring and ensuring
100% data quality is delivered.

Key Outcomes

• Ensure effective and efficient workflow of field staff.
• Support field manager in ensuring optimum productivity and development of Quality during activity.
• Sustain key operational processes and systems to ensure the smooth running of activities at every point.
• Control planning and ensure Quality standards are met within the given timeline.
• Direct completion of quality reports, interviewer reports and project status reports.
• Assist with the implementation of new innovations, procedures and processes.
• Liaise with Field teams, Project teams, Support team and the Quality team
• Ensure field trips and pilots are conducted according to standard.

Required qualifications

• Demonstrated ability to exercise confidentiality and professionalism.
• Strong ability to work and communicate within a team.
• Fluent in oral and written English; fluent in the major local language in the state.
• Ability to work independently and attention to detail.
• Word processing and report writing.

Competencies and Behaviors

• Ability to be open minded, emotionally intelligent and respectful.
• Ability to be resilient and adaptive to new situations.
• Ability to facilitate positive change and build sustainable working relationships.
• Ability to seek and share knowledge.

Preferred qualifications

Capabilities:

• Holds minimum Bachelor;s degree from well recognized University.
• Previous experience (minimum 1 year) of Quality Assurance or field data collection experience.
• Proficiency in the use of relevant computer packages.
• Working directly with interviewers and supervisors.
• Exposure to fieldwork systems and knowledge of Field Processes.
• Exposure to & knowledge of questionnaire administration and sampling.
• Minimum of 1 year research operations experience in the state.
• Knowledge and use of CAPI data collection platforms such as STG / NIPO /DIMENSION.