Field Loan Recovery Officer at Beyond Credit Limited

Job Description

• The Debt Collection Officer is responsible for providing support to the organization with particular emphasis on the collection of revenue and management of finance.
• The position liaises directly with clients, external debt collection partners, negotiate on outstanding payments and where necessary initiates recovery action.

Core Responsibilities

• Contact debtors by telephone, chats, and text to agree debt recovery plans and follow up as appropriate.
• Recover bad debts from delinquent debtors.
• Obtain delinquent reports for all assigned defaulting portfolios and manage the recovery process.
• Reduce the non-performing loans owed to a company.
• Design work-out payment plans for debtors
• Develop options and alternatives that guarantee an effective recovery process, by devising customized recovery strategy on a case-by-case basis.
• Respond and enforce the banks policy issues to clients, such as fraud, breach of contract, etc.
• Maintain appropriate and comprehensive records of customer’ discussions.
• Manage all assets (vehicles, income generating assets, personal assets and inventories) presented for repossession in line with the bank’s processes and procedures.
• Maintain confidentiality while handling customers enquires and information.
• Deliver high quality, efficient, responsive and professional service during the recovery process that portraits the bank ethical conduct.
• Report [daily] progress against target to the designated line manager.

Job Requirements

• B.Sc / HND in related discipline.
• 2-5 years experience in a loan recovery role; preferable with financial services or Microfinance.
• Effective communication and reporting skills
• Excellent Analytical & Numerical Skills.
• Knowledgeable of recovery best practice and approach.

Salary

• Industry standard - (HMO & Pension inclusive and bonus).