Executive Director (Amber Hospitality Services Limited) at Pan African Capital

Reports To: Managing Director

Direct Reports: General Managers of Operating Units 

Salary: Highly competitive with very attractive benefits

Job Overview:   

The Executive Director is responsible for all aspects of the day-to-day operations including supervising the management/operating company of hotels or supervising activities of the owner representatives.  

He will also be the Brand Ambassador with a mandate to grow the Company beyond its current holdings into new territories & hospitality segments. The Executive Director will drive strategic planning & execution in support of operations, revenue, shareholder and guest satisfaction. 

Job Functions  

• Assist the MD in overseeing daily operations and regularly hold briefings and meetings with the Board and key stakeholders to ensure alignment with the company’s objectives. 
• Manage ongoing business operations and ensure profitability by meeting and exceeding revenue, guest satisfaction, and value creation targets. 
• Ensure compliance with all operational controls, company policies, procedures, and service standards across hotels and hospitality entities. 
• Prepare and present the annual Operating Budget, Marketing & Sales Plan, and Capital Budget; monitor progress to ensure these targets are achieved. 
• Analyze business performance reports, implement improvement initiatives, and execute cost-saving measures where necessary. 
• Ensure monthly financial targets for rooms, food & beverage, administrative, and general operations are met and accurately reflected in financial reports. 
• Prepare comprehensive monthly financial reports for ownership and stakeholders to provide transparent insights into business performance. 
• Oversee procurement of essential operational supplies and equipment and manage contracts with third-party vendors for equipment and services as needed. 
• Lead business development initiatives, planning, and growth strategies while ensuring the quality of operations through internal and external audits. 
• Ensure compliance with hospitality industry standards and local regulations - health, safety, and environmental regulations, especially those related to food handling, fire safety, and building codes. 

Other Responsibilities: 

• Drive strategic initiatives to expand the company’s portfolio, entering new markets and hospitality segments. 
• Develop strong relationships with industry partners, potential investors, and stakeholders to promote business opportunities. 
• Support and mentor the management team, ensuring that high performance standards are met across all functions. 
• Act as a liaison between the company’s executive management and onsite operational teams to ensure effective communication and the smooth execution of strategic goals.  

Educational Requirements: 

• Bachelor's Degree o In Hospitality Management, Business Administration, or a related field. 
• Master’s Degree (Preferred) 
  • In Business Administration (MBA), Hospitality Management, or a related field to enhance leadership and strategic management skills. 
• Professional Certifications (Optional but Advantageous) 
  • Certifications in Hospitality Management (e.g., Certified Hotel Administrator (CHA), Certified Hospitality Revenue Manager (CHRM)). o Project Management Certification (e.g., PMP) or similar credentials. 
• Extensive Industry Experience 
  • A strong background (10-15 years) in hospitality operations, including experience in senior management or leadership positions, may substitute for some formal education requirement. 

Key Skills: 

• Leadership and Management Skills 
• Financial Acumen 
• Business Development & Growth Strategies 
• Operations Management 
• Strategic Planning 
• Communication and Interpersonal Skills 
• Analytical and Problem-Solving Skills 
• Marketing and Sales Knowledge 
• Compliance and Legal Knowledge 

 Core Competencies: 

• Decision-Making Ability 
• Customer Focus 
• Innovation and Creativity 
• Adaptability and Flexibility 
• Team Leadership and Development 
• Brand Awareness 
• Cultural and Emotional Intelligence