ERP Functional Consultant at Netcom Africa

Objective & Summary

• The ERP Functional Consultant is responsible for ensuring the effective management, implementation, and continuous improvement of Microsoft Dynamics 365 Business Central (BC) and Customer Relationship Management (CRM) systems. This role includes being a key member of the internal ERP team to support company-wide ERP needs while also participating in external solution proposals, costing, and implementation of Microsoft and potentially other ERP and CRM systems and applications in collaboration with partners for functional consulting, development, and project management.
• The ideal candidate will have a strong technical background, project management expertise, and the ability to align ERP initiatives with business objectives.

Key Responsibilities:

Internal ERP Management & Support

• Join a team of ERP professionals, ensuring efficient internal support and system optimization.
• Establish and implement support and escalation procedures, including training and development of the 2nd level support team and coaching of the 1st level support team.
• Monitor and maintain the security, integrity, and availability of ERP systems.
• Manage and document ERP system configurations, upgrades, and customizations.
• Develop and enforce ERP policies, procedures, and best practices for system administration.

ERP Strategy & Process Optimization

• Collaborate with stakeholders (Finance, HR, Business Analysts, and other departments) to define and execute an ERP strategy that aligns with business needs.
• Review and assess BI/MIS requirements, including evaluating current ERP tools and data security.
• Ensure optimal system performance by implementing best practices in data governance and user access control.
• Drive process automation initiatives, such as integrating workforce attendance with security badge readers and mobility solutions for field operations.

External ERP Projects & Partner Collaboration

• Participate in the scoping, costing, and development of technical proposals for external ERP solutions.
• Act as the ERP technical lead in external projects, working with partners on functional consulting, system development, and project management.
• Oversee project execution, ensuring deliverables meet business requirements and project deadlines.
• Support business process optimization by reviewing development proposals with key stakeholders.

Vendor & Contract Management

• Manage supplier contracts with ERP implementation and development partners.
• Oversee third-party vendor engagements, ensuring service delivery aligns with agreed SLAs and company expectations.
• Handle escalations to external consultants or developers when required.

Performance Monitoring & Continuous Improvement

• Track ERP/MIS performance metrics to ensure alignment with business KPIs.
• Conduct system audits to identify and implement efficiency improvements.
• Stay updated on industry trends to recommend upgrades and enhancements.
• Gather stakeholder feedback to refine ERP functionalities.

Requirements

Qualifications & Experience:

Education & Certifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• ERP-related certifications (e.g., Microsoft Dynamics 365 BC/CRM) are a plus.
• PMP, PRINCE2, or Agile/Scrum certification is an advantage.

Experience:

• Minimum of 4 years of experience in ERP management, IT project management, or similar roles.
• Hands-on experience with Microsoft Dynamics 365 Business Central (BC) and CRM.
• Proven track record in ERP implementation, system administration, and process optimization.
• Experience in managing internal support teams and working with external ERP partners.
• Strong understanding of business process