Enterprise Key Account Manager at Airtel

The role holder is required to acquire and retain more corporate customers and increase revenue for the business.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth. 
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of corporate products in the allocated sector

Evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.

Analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Report various CUG packages by competition and customers special promotional activities

Day to day management of all customer’s concerns and enquires

• Develop a good relationship management process with both existing accounts and prospective customers.
• Liaise with support teams to ensure prompt and adequate resolution of all customers’ complaints.

Weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Revenue Assurance

• Encourage ALL existing customer to pay their bills timely to avoid barring.  
• Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Educational Qualifications 

• A University Degree in Business Administration, Marketing or related course

Relevant Experience & Functional / Technical Skills 

• 6 - 8 years’ experience in managing Key Accounts
• Must have a good knowledge and experience in Telecommunications
• Adequate product knowledge to sell value to customers
• Presentation Skills 
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office

Other requirements (Behavioural etc.)

• Achieving results, & delighting the customer
• Team player; independent, confident, and objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization