Employee Services Officer at GIG Logistics

Role Summary

• The Employee Services Officer provides efficient HR operational support across the employee lifecycle, ensuring accurate documentation, payroll input coordination, benefits administration, compliance, and responsive employee support within a fast-paced logistics environment.

Key Responsibilities:

• Manage onboarding, confirmations, transfers, promotions, and exit documentation.
• Maintain accurate HRIS and personnel records (digital and physical files).
• Serve as the first point of contact for employee HR enquiries and policy clarification.
• Support grievance and disciplinary process documentation.
• Collate and validate payroll inputs, including allowances, overtime, and deductions.
• Administer employee benefits (pension, HMO, call/data allowance, fuel allowance, ad-hoc payroll).
• Monitor leave records and attendance reports, escalating discrepancies.
• Ensure statutory compliance and support HR audits.
• Generate periodic HR reports (headcount, attrition, leave, payroll summaries).
• Coordinate employee welfare and engagement initiatives.

Key Performance Indicators (KPIs)

• Accuracy of employee documentation and payroll inputs.
• Timely resolution of employee queries.
• Compliance with statutory and company HR policies.
• Data accuracy in HR reporting.
• Employee satisfaction with HR service delivery.

Qualifications & Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• 2–4 years HR operations experience (logistics or high-volume workforce preferred).
• Knowledge of Nigerian labour laws and statutory compliance.
• Proficiency in HRIS and Microsoft Office Suite.
• Strong attention to detail, confidentiality, and organisational skills.
• For gender balance, female applicants only.