E-Commerce Sales Associate at SunFi Technology Limited

About the Role

• We’re hiring a sharp, resourceful E-commerce Sales Associate to power SunFi’s direct-to-customer sales engine. This is a hybrid role at the intersection of sales, operations, and data,  not a script-based call center position. You'll manage the frontlines of our inbound funnel: qualifying leads, holding intelligent solar conversations, tracking data across CRM tools, and ensuring no opportunity slips through the cracks. You’ll work closely with the Platform Strategy & Ops Manager to translate digital interest into revenue, and design scalable, repeatable sales processes in the process.
• This role is critical to SunFi’s e-commerce strategy. Speed, accuracy, and ownership matter.

Responsibilities:

• Qualify inbound leads from forms, WhatsApp, social, and phone. Match customers with the right product tiers based on power needs, budgets, and constraints.
• Guide customers through system selection, payment plan discussion, and objection handling, over phone and chat.
• Maintain clean, up-to-date lead records across platforms (PressOne, Zoho Desk, SalesIQ, Monday.com).
• Coordinate with concierge, ops, and fulfillment teams to ensure customers move smoothly from interest to onboarding to installation.
• Escalate blockers, surface lead trends, and suggest funnel optimizations. 
• Help test scripts, outreach variations, and lead-handling frameworks.
• Capture frequent questions, objections, and behavior patterns that can inform marketing and product decisions.

What success looks like 

Quantitative Metrics

• Achieve or exceed weekly conversion targets from inbound leads.
• Close high-quality leads in ≤72 hours from point of contact to KYC.
• Maintain >95% data accuracy across lead status, contact info, and sales notes.
• Ensure <5% lead drop-off during handoffs or follow-ups.

Qualitative Excellence

• Ownership of lead pipeline - no lead ignored, no call missed.
• Clear, accurate reporting of progress and blockers to your manager.
• High trust from customers and internal teams; you’re known as a closer and an operator.
• Proactive mindset, you spot inefficiencies and propose improvements.

Who You Are

• You’re confident, articulate, and genuinely enjoy speaking to people.
• You know how to ask the right questions, not just read from a script.
• You’ve worked in telesales, inside sales, or customer-facing operations, and you’ve hit quota.
• You’re fast, structured, and data-conscious. You can follow a CRM flow without missing a step.
• You understand (or can quickly learn) the basics of solar solutions and payment plans.
• You work well with little supervision and treat leads like high-value assets.

Requirements 

• 3 years in telesales, inside sales, customer acquisition, or CRM-heavy roles.
• Proven history of lead conversion success.
• Excellent spoken and written English.
• Familiarity with CRM tools (Zoho, HubSpot, Salesforce, or similar).
• Strong phone presence, patience, and clarity in communication.
• Experience in energy, fintech, or e-commerce is a plus (but not required).
• Passion for renewable energy, financial access, or tech-for-good is a bonus