E-Commerce / Online Manager at Talents and Skills Africa

Overview

• Our client, a fast-growing restaurant and food outlet with a wide array of menus ranging from African dishes to continental cuisine served deliciously to her amiable customers is looking to hire an E-Commerce Manager who will be responsible for overseeing and managing the E-Commerce department of a company with a significant online presence.
• The suitable candidate will handle decision-making for the website, social media accounts and online advertising.
• They will also be responsible for the research and development of new online marketing strategies.

Job Description

• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals..
• Communicating product developments to prospective clients and old customers.
• Overseeing the development of marketing literature and advertising.
• Cultivate and maintain productive relationships with our customers to expand our reach with the account.
• Own brand integrity online, monitoring and enforcing policies across retailers.
• Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Develop and implement an E-commerce strategy to improve website performance.
• Work with developers to improve website speed.
• Work with the marketing team to improve quality and traffic acquisition.
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts.
• Represent us at networking events, conferences and in-person meetings with accounts.
• Present the company and its products at an online and in-person meeting.
• Managing account and vendor relationship on day to day activity.
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision making.
• Liaising with various internal teams to drive process improvement and operational excellence.

Job Requirements

• At least 4 - 5 years of proven work experience as an E-Commerce Manager, Social Media Executive or similar role, 2 years of which must have been in the Restaurant / Hospitality industry.
• Similar experience with an E-Commerce business in Nigeria.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and E-Commerce usability.
• Proficient with Microsoft Office Applications, MS Access and others.
• Expert in written and verbal communication.
• A strong grasp of modern technology and social media is essential.
• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job
• A high level of professionalism.
• Have hands-on experience with E-Commerce site and operations.
• Entrepreneurial, optimistic and can work independently with minimal supervision.
• Passionate about providing solutions and solving issues in an ambiguous environment.
• Enjoy creating a simple process for complex problems.
• Track record of delivering results in a highly ambiguous environment.
• Startup or entrepreneurial experience.