Duty Manager at Lington & Bernie Consulting Limited

Duties and Responsibilities

• Ensure the smooth running of service when you are on duty.
• Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
• Be flexible in assisting around the Hotel in response to business and guest needs.
• Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
• Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
• Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
• Assist in the training and induction of new staff in conjunction with the Heads of Department.
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.
• Oversee front desk, reservations, and check-in/check-out
• Handle guest complaints and special requests
• Coordinate with housekeeping, maintenance, and F&B
• Monitor cash handling and end-of-day procedures
• Ensure company policies and procedures are followed
• Support and supervise staff during the shift
• Manage incidents and emergencies
• Report to the general manager on operational issues

Qualifications

• Experience in front office or hotel operations
• Strong communication and problem-solving skills
• Ability to work under pressure and irregular hours
• Familiarity with PMS and hotel systems
• Leadership and team management skills.