Doctor-Patient Liaison Officer at DRO Health

Job Summary 

• We seek a highly organised, compassionate, and proactive Doctor-Patient Liaison Officer to join our dynamic team at DRO Health.
• In this crucial role, you will act as the bridge between patients and doctors, ensuring that appointments are scheduled and managed efficiently while providing a seamless and supportive experience for everyone involved.
• This position requires excellent communication and organisational skills, attention to detail, and a proactive approach to problem-solving.
• If you are passionate about improving patient care and thrive in a fast-paced, solution-oriented environment, we invite you to apply for this exciting opportunity to make a meaningful impact in healthcare.

Key Responsibilities

• Monitoring bookings from patients
• Confirming and reminding doctors about appointments
• Ensuring doctors start appointments on time
• Helping patients with any issues related to joining and completing an appointment
• Quickly and efficiently reschedule appointments as needed, ensuring minimal disruption to both the patient and doctor's schedule
• Respond to patient inquiries across multiple communication channels (phone, email, Crisp, etc.) in a timely and professional manner, addressing their needs or concerns effectively
• Managing doctor’s schedules
• Generate and present monthly reports on appointment bookings, doctor schedules, patient feedback, and overall operational efficiency
• Innovating in the role to optimise the experience and ensure an efficient process for the patients and doctors

Qualifications

• A Bachelor's Degree in Healthcare Administration, Business Management, or a related field is preferred
• At least 1 year of experience in a customer-facing role, preferably in a medical or healthcare environment
• Experience using CRMs, appointment scheduling tools, or telemedicine platforms is an advantage
• Strong attention to detail and organisational skills
• Strong analytical and problem-solving skills
• Excellent time management, communication and teamwork skills
• Ability to learn quickly and adapt to new technologies
• Certification in healthcare administration or medical office management is a plus.

Benefits

• 50% off all DRO Health services for family and friends
• HMO.