Director Human Resources & Support Services at Nigerian Red Cross Society

DUTY STATION    NRCS Headquarters, Abuja, Nigeria
LINE MANAGER    Secretary General

JOB PURPOSE

The Director Human Resources and Support Services will be responsible for the coordination of HR and administrative operations of NRCS and ensuring that the day-to-day affairs of the organization is appropriately managed by developing and implementing policies and processes for Security, Logistics, HR, ICT and Admin departments.

JOB DUTIES AND RESPONSIBILITIES

The Director Human Resources and Support Services will have the following responsibilities:

Strategic

• Oversee the planning and forecasting of the society’s workforce requirements, organizational structure and manning levels, in line with overall corporate goals and objectives
• Monitor HR and talent strategy that supports NRCS and covers all facets of human resource management activities for the society
• Develop and oversee the implementation of annual operating plans of his/her assigned units, i.e. Security, Logistics, HR, ICT and Admin
• Coordinate the establishment of operating policies and procedures, consistent with NRCS policies and objectives, for Administration, Logistics, Human Resources and Security services
• Ensure that security risk management is embedded across all areas of the NRCS to enable business operations whilst protecting all NRCS volunteers, personnel, assets, and operations 
• Participate in the development of long- and short-term strategic objectives, operating plans, policies and budgets for all units under his/her direction 

Operational

HR and Admin 

• Collaborate with other Directors and Department Heads to assess talent needs, capability gaps and design/develop talent strategy to support the society
• Facilitate the recruitment and orientation of newly appointed staff at National Headquarters and in Branches
• Ensure that the corporate culture and underlying values for NRCS and drive implementation is properly articulated
• Collaborate with senior management to assess talent needs, capability gaps and design talent strategy to support the society 
• Serve as advisor and functional expert on key talent strategies and issues, including succession planning, leadership development, employee retention, compensation and benefits, etc.
• Develop HR and talent strategy that supports NRCS and covers all facets of human resource management activities for NRCS
• Oversee the articulation and execution of the NRCS HR strategy, and ensure alignment with the strategy, goals and objectives
• Validate periodic reports of the HR function and ensure implementation of improvement recommendations
• Prepare and develop monthly, quarterly, annual and key activities reports and share with relevant partners and stakeholders
• Undertake regular Assessment of skills of subordinates and develop and train them in order to improve performance

Logistics

• Ensure that the NRCS has the proper policies and procedures for procurement, warehousing, fleet management and other logistics requirements of the National Society
• Oversee long term procurement planning and demonstrate ownership for the implementation of an operational cost reduction program including cost tracking practices/methods in order to maintain competitive edge in the market
• Ensure that the highest standards of transparency and accountability are enforced in all logistics processes (procurement, warehousing, fleet, etc.) and the control mechanisms are in place to prevent fraud and corruption
• Promote and facilitate proper coordination with the rest of the teams, particularly with programmatic areas, to ensure that their logistics needs are met in a timely and quality manner
• Implement and oversee the approved vendor selection and evaluation process and the documentation of Service Level Agreements required for defining relationship with vendors
• Oversee adherence of vendors to Service Level Agreements (SLAs)
• Oversee the identification and pursuit of new partnerships and supplier opportunities 

Other areas

• Ensure the optimal management of IT resources to optimize performance and enhance the capacity of the NRCS to operate
• Ensure that adequate administrative services are provided to the NS and its programs in accordance with appropriate procedures and policies
• Ensure that adequate legal services are provided to the NS and its programs minimizing the legal risk and protecting the integrity of the NRCS
• Ensure that the NRCS has a proper Security Framework in place to protect its volunteers, staff, assets and integrity and that Security Framework is properly enforced across all programs and branches of the National Society
• In collaboration with the Asst. Coord. for Risk Management, ensure that adequate risk analysis is provided to the Secretary General on all areas under his/her responsibility 

Collaboration and Alliance Management

• Share and collaborate with other organization leaders on best practices that improve unit systems and process performance
• Identify and build key relationships (partners, community, regulatory, authorities) at levels appropriate to existing strategy and the needs of the organisation

Corporate Performance Management

• Ensure superior execution is cascaded down through the organisation via financial and operational action plans and performance feedback
• Guide organizational decision-making through monitoring of active metrics and management of goals, objectives, budgets, and systems, consistent with NRCS organizational and strategic objectives
• Continuous assessment of the performance of the NRCS strategy and adapting on-going continuous improvement in operations

QUALIFICATIONS & EXPERIENCE

• First Degree in Management, Administration, Law, Business or Social Sciences from a reputable institution
• Postgraduate qualification in Management or Business Administration
• Minimum of 15 years of relevant experience of which at least 5 years as an executive / C-level in a reputable organisation
• Verifiable track record of managing multiple units and personnel
• Proven track record of success facilitating progressive organizational change and development within a growing organization
• Experience in Red Cross/Red Crescent Movement or an International NGO is an added advantage
• Experience of facilitating recruitment and on boarding processes
• Experience of handling confidential information