Digital User Support Specialist at Renmoney

Job Description

• Provide mind-blowing service to our users through excellent interpersonal and communication skills.
• Support content ideation and creative story telling across traditional and online/social media.
• Thorough tracking and reporting of user trends to support data-driven decision
• Manage user support enquiries across chat, emails, tickets, etc.
• Support revenue growth through relevant product recommendations, cross sell or upsell.

Requirements

• Minimum 1 year experience in social media management or user support.
• Writing and oral communication skills
• Marketing/contact center/communications experience

Benefits

• You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.