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  • Posted: Jul 15, 2022
    Deadline: Jul 22, 2022
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    CX Certification & Project Management Officer

    Job Objective(s)

    • Responsible for driving the delivering of Human-centric designs on products and services and coordinating effective delivery of Customer Experience projects to meet business demands.

    Responsibilities

    • Conduct and coordinate attestations and certification on all new products & services, and upgrades before rollout. 
    • Suggest improvements and follow up on the implementation of approved changes to the certification process 
    • Ensures proper documentation of projects and acts as the project lead/guide on assigned projects. 
    • Working with users to establish and meet business needs. 
    • Documentation of project phases and test.
    • Develop and maintain a detailed project plan. 
    • Manage project deliverables in line with the project plan. 
    • Record and manage project issues and escalate where necessary. 
    • Managing project scope and change control and escalating issues where necessary. 
    • Monitor project progress and performance. 
    • Provide status reports to the project sponsor. 
    • Definition and management of the User Acceptance Testing by CX. 
    • Manage and supervise projects in the division.
    • Ensure implementation of project deliverables within the project plan/ timeline. 
    • Develop, document, and measure project impact.
    • Carry out post-implementation impact review of delivered projects with stakeholders. 

    Qualifications

    • Bachelor's Degree in any field.
    • 3 years and above related experience with at least one (1) year spent in any Banking function.

    Candidate's Profile:

    • Our ideal candidate must have a critical thinking ability to initiate and implement projects deliverables.
    • A focused team player, a strategic partner, a good listener, and a problem solver.

    Knowledge & Skills Required:

    • Project Management  
    • User & design thinking
    • Data analytics
    • Product knowledge 
    • Proficient in Microsoft office tools – Projects, Visio, etc.
    • Accurate knowledge of industry policies and recent trends
    • Collaboration and negotiation skills
    • Project management skills
    • Planning and organizational skills
    • Very strong communication skills – spoken, written, presentation and facilitation
    • Good analytical and strategic thinking  
    • Outstanding customer relationship management
    • Interpersonal skills

    What We Expect From You:

    • High degree of professional ethics, integrity, and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on app.ismartrecruit.com to apply

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