Job Opportunities at United Bank for Africa Plc (UBA)

Job Description

• We are currently seeking a Team Member, Estate Services & Subsidiaries. The candidate for this position must have good knowledge of building and construction, good design and reporting skill, and attention to detail.

Job Objective(s)

• This position will review designs, and construction drawings in line with the brand specification and monitor ongoing construction across the subsidiaries.

Responsibilities

• Coordinate, follow up & review new branch design submissions from subsidiaries and forward the final outlook to Head ES/S for review and presentation.
• Ensure supporting documentation on each new business location is received from requesting subsidiary.
• Review construction drawings to ensure that they comply with brand specifications.
• Ensure BOQ specifications are in line with working drawings and brand manual before forwarding documents to value assurance.
• Follow up on value assurance on BOQ review.
• Liaise between VA and subsidiary on any challenges/clarifications.
• Site monitoring & reporting.
• Updating ES/S branch development records.
• Liaising with Corporate Services Subsidiaries on any Corporate Services related issues/queries.

Qualifications

• A Bachelor’s Degree in Architecture or any relevant field of study.
• Minimum of five (5) years of relevant work experience

Knowledge & Skills Required:

• Design skills
• Attention to detail
• Building and Construction skills
• Legal Knowledge
• Problem-solving
• Proficient in Microsoft office tools
• Creativity

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Job Objective(s)

• Responsible for driving the delivering of Human-centric designs on products and services and coordinating effective delivery of Customer Experience projects to meet business demands.

Responsibilities

• Conduct and coordinate attestations and certification on all new products & services, and upgrades before rollout. 
• Suggest improvements and follow up on the implementation of approved changes to the certification process 
• Ensures proper documentation of projects and acts as the project lead/guide on assigned projects. 
• Working with users to establish and meet business needs. 
• Documentation of project phases and test.
• Develop and maintain a detailed project plan. 
• Manage project deliverables in line with the project plan. 
• Record and manage project issues and escalate where necessary. 
• Managing project scope and change control and escalating issues where necessary. 
• Monitor project progress and performance. 
• Provide status reports to the project sponsor. 
• Definition and management of the User Acceptance Testing by CX. 
• Manage and supervise projects in the division.
• Ensure implementation of project deliverables within the project plan/ timeline. 
• Develop, document, and measure project impact.
• Carry out post-implementation impact review of delivered projects with stakeholders. 

Qualifications

• Bachelor's Degree in any field.
• 3 years and above related experience with at least one (1) year spent in any Banking function.

Candidate's Profile:

• Our ideal candidate must have a critical thinking ability to initiate and implement projects deliverables.
• A focused team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Project Management  
• User & design thinking
• Data analytics
• Product knowledge 
• Proficient in Microsoft office tools – Projects, Visio, etc.
• Accurate knowledge of industry policies and recent trends
• Collaboration and negotiation skills
• Project management skills
• Planning and organizational skills
• Very strong communication skills – spoken, written, presentation and facilitation
• Good analytical and strategic thinking  
• Outstanding customer relationship management
• Interpersonal skills

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Objective(s)

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact-based recommendations for process improvement. 
• Drive process re-engineering and improvement. 
• Work with various teams to ensure the development of an efficient and scalable end-to-end process. 
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs. 
• Complete post-deployment analysis, monitoring, and driving recommendation for improvement to completion. 

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.

Candidate's Profile:

• Our ideal candidate must have an impressive understanding of products and processes. A team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Data analysis 
• Product and process knowledge
• Proficient in MS packages
• Problem-solving
• Attention to detail
• Project management

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Job Description

• We are currently seeking a Team Member, Facility Management, North. The candidate for this position must have good knowledge of facility management, power management, and good reporting/analytical skills. He/she must also reside in the North.

Job Objective(s)

• This position will be responsible for the maintenance and upkeep of UBA assets, equipment, and buildings in the North.

Responsibilities

• Ensuring uninterrupted power supply in BOs.
• BO equipment maintenance and repairs – generators, air conditioners, mantrap doors, vault doors & safes, vehicles, note sorters, and counters in line with manufacturer recommendations.
• Identification and redeployment of idle assets of BOs to needy areas and disposal of obsolete assets in line with policy.
• Ensuring BO resources requests are approved, procured, and delivered.
• Visit at least 2 Business Offices every week to identify, report and resolve their CS and ambience issues.
• Volume discount negotiations with service providers.
• Market price reviews.
• Liaison between external service providers and Business Offices to ensure adherence to TATs and prompt resolution of reported issues.
• Liaison between BOs and other units, e.g., assurances, IT, marketing & corporate communications, products, digital banking, to resolve reported issues requiring the units’ attention.
• Review, action and close all corporate service issues from the internal audit exceptions report.
• Ensuring seamless travel experience for designated employees and guests of the Bank.
• Coordinate and arrange all logistics for meetings and regional corporate events.
• Maintain relationships with accommodation, food, and security service providers for seamless service delivery.
• Ensure proper functioning of all security gadgets (CCTV, alarms systems, mantrap doors).
• Ensure security equipment are tested and certified functional every quarter.
• Ensure all Bank’s vehicles are well maintained every quarter or 5,000km for routine service and corrective maintenance where required.
• Ensure driver documentation is up to date – driver’s license, driver institute (for North BOs)
• Ensure vehicle documentation is up to date – vehicle license, insurance, mobile advert, etc
• Maintain a 100% zero tolerance for fraud.
• Display 100% integrity at all times. No receipt of gratification from service providers.

Qualifications

• Bachelor’s Degree in any relevant field of study.
• Minimum of five (5) years of relevant work experience

Knowledge & Skills Required:

• Good knowledge of facility management
• Knowledge of power management
• Attention to detail
• Problem-solving
• Proficient in Microsoft office tools
• Ability to work under pressure

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.