NielsenIQ is a global information services company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing primarily on consumer packaged goods manufacturers and fast-moving consumer packaged goods and retailers, we give customers the power to defy what’s possible. Our approac...
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NielsenIQ Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
WORK RESPONSIBILITIES:
Support day-to-day client deliveries and reporting
Build effective relationships with client key contacts and provide support
Own reporting, including report maintenance, business issue analysis, and solution integration
Provide support to clients on NielsenIQ tools, and MS Office tools (MS Outlook, Word, Excel, PowerPoint, MSD etc.)
Trouble-shoot and resolve client inquiries related to databases, coding, and other key aspects that impact client deliverables
Continue to broaden knowledge of client business issues and needs, NielsenIQ services, and the broader industry
Liaise with other teams as necessary (e.g. Data acquisition, operations, offshore partners, technology, and data science) to solve client business questions and inquiries
Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
Qualifications
A fresh graduate from 2024 with a university degree in Marketing, Business Management, Economics or a related field.
A candidate must be based in Lagos state for the whole internship program
Excellent English command
Ability to communicate effectively
Good interpersonal skills – ability to develop relationships internally and at the client organization.
Strong problem-solving skills, with gradually declining supervision
Strong time management skills and prioritization ability, with gradually declining supervision
Able to respond to inquiries of moderate complexity with almost zero supervision
Able to respond on enquiries of higher complexity with limited supervision
Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
Able to adapt to change, willing to learn and must be tech-savvy
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