Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
As Customer Success—Email Support, you will assist Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.
Responsibilities
To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Respond timely both verbally and in writing to all customer inquiries.
Communicating and coordinating with your manager as necessary.
Familiar with Moniepoint products so that you can answer questions effectively.
To manage all daily tasks and duties related to the process with strict compliance to guidelines.
Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Requirements
A Degree in a relevant field
Experience and knowledge of customer support requirements particularly in the correspondent banking space.
1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
Client Service experience or Front Office experience
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
Gmail
Yahoomail