Latest Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

• As Customer Success—Email Support, you will assist Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.

Responsibilities

• To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Respond timely both verbally and in writing to all customer inquiries.
• Communicating and coordinating with your manager as necessary.
• Familiar with Moniepoint products so that you can answer questions effectively.
• To manage all daily tasks and duties related to the process with strict compliance to guidelines.
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

Requirements

• A Degree in a relevant field
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience
• Compliance knowledge is an added advantage
• Attention to detail

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Job Summary

• As the Partnership Associate, you are responsible for overseeing the selection, onboarding, performance, and relationship management of third-party vendors. This role ensures vendors deliver quality goods/services, adhere to compliance standards, and contribute to overall business efficiency and cost-effectiveness.

What You’ll Get To Do

• Leads vendor onboarding, ensuring a seamless and efficient process for new partners.
• Collaborates with Compliance, IT Governance, Risk and security teams to ensure all onboarding requirements are met.
• Ensures business requirements are fully integrated into vendor onboarding and management processes by working closely with relevant teams ensuring all requirements are met.
• Handles all legal aspects of partnerships, ensuring contracts are well-drafted, negotiated, and stored properly.
• Manages contract renewals and amendments while ensuring compliance with legal and regulatory requirements.
• Monitors and evaluates partnership performance, ensuring timely renewals or terminations.
• Tracks contract lifecycle management.

To succeed in this role, we think you should have

• Bachelor’s degree from a recognized university.
• 3–5 years of experience in partnerships or software procurement within the financial services or technology sectors.
• A strong background in vendor negotiations, stakeholder engagement, and procurement operations is ideal
• Experience in fast-paced environments and proven ability to work cross-functionally is highly valued.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skill

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Job Purpose

• As Customer Success Officer - Social media (social media customer service representative), you will interact and work with customers to answer questions and resolve any potential issues. You will be the first point of contact for customers.

Responsibilities

• Respond to facebook, twitter and instagram chats in a timely and friendly manner
• Evaluate problems and complaints via the social media platforms and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services
• Research needed information using available resources
• Route escalations to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Manage & update customer databases
• Boost customer loyalty by offering a proper experience over the phone

Requirements

• OND Degree is required.
• Experience and knowledge of customer service particularly in the correspondent banking space
• 1 -3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment
• Client Service experience
• Experience working in shifts
• Attention to detail and excellent reporting skills