Customer Service Trainee at Careers Verified

Job Summary

• As a Customer Service Trainee (Collections), you will be responsible for assisting in the recovery of outstanding debts while maintaining positive customer relationships.
• This entry-level role provides training and guidance to help you develop skills in customer service, negotiation, and debt collection processes.

Key Responsibilities

• Customer Interaction: Contact customers via phone, email, or chat to discuss overdue accounts and facilitate payment arrangements.
• Debt Collection: Learn and apply company policies and legal guidelines for debt recovery while maintaining professionalism and empathy.
• Account Management: Update customer accounts with accurate payment status, notes, and follow-up actions.
• Negotiation & Resolution: Work with customers to find suitable repayment plans based on their financial situations.
• Compliance & Policies: Follow regulatory requirements and company protocols to ensure ethical and legal collection practices.
• Training & Development: Participate in training programs to enhance communication, negotiation, and problem-solving skills.
• Customer Support: Provide general assistance to customers regarding their accounts, billing inquiries, and payment options.

Qualifications & Requirements

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Basic computer skills and familiarity with customer service software.
• Willingness to learn and adapt in a fast-paced environment.
• Previous customer service or call center experience (preferred but not required).
• Should reside within ikeja and its environs.