Store Manager at CrownCity Park & Resort

About the job

Join the dedicated team at CrownCity Resort, a growing hospitality destination located in the heart of Agbara, Nigeria. CrownCity offers a peaceful escape from city life while delivering exceptional guest experiences shaped by culture, comfort, and care. Our resort is a unique and vibrant workplace for hospitality professionals, adventure seekers, community lovers, and service champions.

The Store Manager oversees procurement, inventory, and supply chain operations to ensure timely, cost-effective sourcing and distribution of goods. This role develops and improves procedures, coordinates with suppliers and internal teams, and maintains efficient, accurate management of the resort’s resources.

Key Responsibilities

Supply Chain & Logistics Management

• Oversee the end-to-end supply chain process, from demand forecasting, sourcing, purchasing, warehousing, and inventory control to final distribution.
• Develop and implement supply chain strategies to optimize cost, efficiency, and reliability.
• Coordinate logistics for timely delivery of goods to all departments.
• Establish vendor lead-time tracking, ensuring delivery schedules are met.
• Identify bottlenecks and propose solutions to streamline the resort’s supply flow.
• Lead procurement planning to ensure uninterrupted supply of goods, especially during peak seasons and large events.
• Source, evaluate, and negotiate with vendors for best quality, pricing, and reliability.
• Ensure procurement activities comply with internal controls, budget policies, and legal requirements.
• Manage storage facilities, ensuring safe, secure, and organized handling of goods.
• Supervise the receipt, inspection, and issuance of goods to various departments.
• Track stock levels, implement reorder points, and ensure zero stockouts for critical items.
• Conduct monthly and surprise stock audits to reconcile with records.
• Implement systems to reduce wastage, spoilage, and expired inventory.
• Lead the creation, documentation, and implementation of CrownCity Resort’s standard procedures (SOPs) for procurement, inventory, and supply chain management.
• Ensure all procedures align with best practices, internal controls, and regulatory standards.
• Train and communicate SOPs across all departments to ensure compliance and accountability.
• Partner with F&B, Housekeeping, Maintenance, Spa, and Guest Services to anticipate procurement and supply needs.
• Provide supply chain insights for special events, holiday seasons, and procurement-heavy activities.
• Support Finance with timely reporting on stock balances, procurement expenses, and supply chain KPIs.
• Train and supervise storekeepers, clerks, and logistics assistants.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Accounting, or Business Administration or related studies
• 4–6 years of proven experience in supply chain, procurement, and inventory management, preferably in hospitality, FMCG, or manufacturing.
• Strong knowledge of supply chain optimization, procurement regulations, and vendor management.
• Proficiency with ERP/inventory management systems and Microsoft Excel.
• Professional certifications (CIPS, CPSM, ISM, or equivalent) highly preferred.

Skills & Competencies

• Strong negotiation and contract management skills.
• Analytical thinker with data-driven decision-making ability.
• Excellent organizational and leadership skills.
• Financial acumen and budget management capability.
• Integrity and commitment to transparency.
• Ability to manage multiple priorities under pressure.
• Excellent communication and relationship management.