Customer Service Support Intern at Trafalgar Associates Limited (Kwikpay Credit)

Responsibilities

• Manage incoming phone calls from Customers
• Identify and assess customers’ data on through Application Merchant portal for followup
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information and report as required by the Customer Service Department.
• Handle customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Performing other duties as required.

Qualifications

• Interested candidates should possess an OND, HND or Bachelor's Degree.