Customer Service Specialist at Juststandout

Summary

• We are totally aligned with the UN Sustainable Development Goal No 7, to - Ensure access to affordable, reliable, sustainable and modern energy for all.
• Faced with the seriousness of this goal, we are passionately committed to bringing people out of darkness into renewable light and we are looking for tenacious, dogged and resilient people with the same passion.

The Role

• The Customer Ambassador is the primary relationship owner between the company and its customers throughout the customer lifecycle — from onboarding and installation coordination to after-sales support.
• This role ensures customers feel informed, confident, and supported while representing the company’s commitment to clean energy, transparency, safety, and service excellence.
• The Customer Ambassador translates technical processes into clear, customer-friendly communication while coordinating closely with sales, technical, and installation teams.
• Note: This is a non-technical role; however, strong understanding of solar processes and the ability to escalate technical matters appropriately is essential.

Ideal Candidate is:

• Passionate about renewable energy and sustainability.
• Calm, organized, and solutions- focused.
• Comfortable managing high-value, long-term customer relationships. Honest, transparent, and accountable.
• Digitally confident and professional online.
• Takes ownership and follows through

Apply if you :

• listen deeply, act proactively and resolve issues with empathy
• You are able to implement and maintain laid down (SOP) structure and processes
• Demonstrate high-energy and an upbeat attitude
• Are familiar with managing several social media accounts on several different platforms
• Know how to convert a prospect to a paying customer
• Can consistently represent the company’s values, culture, and standards.

Do not apply:

•  If you want to be promoted based on length of service alone and not game changing performance.
• Tasks are likely to include, but not limited to:

Customer Engagement & Education

• Serve as the main point of contact for customers before, during, and after installation.
• Clearly explain the solar journey, including timelines, installation stages, system components, and expectations. Educate customers on system usage, basic monitoring, warranties, and maintenance requirements in simple language. Provide regular, proactive updates on project status and next steps.
• Brand Representation & Trust Building
• Represent the company as a trusted renewable-energy partner.
• Communicate company values, sustainability commitments, and service standards consistently.
• Build long-term relationships that encourage referrals and repeat business.
• Maintain professionalism in all in-person, phone, and digital interactions.

Issue Resolution & Customer Advocacy

• Receive, manage, and resolve customer concerns related to purchase, installation, performance, billing, or service.
• Take ownership of customer issues from start to resolution.
• Coordinate with Finance, technical, and operations teams to resolve issues efficiently.
• Escalate technical, safety, or compliance-related matters promptly and appropriately. Avoid over-promising and communicate delays or limitations honestly and clearly.

Cross-Team Coordination & Documentation

• Act as the communication bridge between customers, Finance, operations and the technical team. Support smooth handover from sales to installation to after-sales service.
• Ensure accurate documentation of customer interactions and feedback. Assist customers in understanding warranties, and service agreements.

Safety & Compliance

• Promote awareness of safety standards and compliance requirements during customer interactions. Report any identified site risks, safety concerns, or compliance issues.
• Support customers with information related to there involvement and requirements

After-Sales Support & Retention

• Conduct post-installation follow-ups to confirm system handover and customer satisfaction.
• Assist customers with basic troubleshooting and system monitoring guidance.
• Educate customers on energy optimization and system care. Encourage customer reviews, testimonials, and referrals.

Social Media & Digital Customer Engagement

• Support the company’s social media presence by responding to customer inquiries, comments, and messages across approved platforms in a timely and professional
• manner.
• Share customer success stories, testimonials, and educational content in line with company guidelines.
• Monitor online feedback and escalate reputational or service- related concerns appropriately.
• Maintain brand tone, accuracy, and professionalism in all digital interactions.
• Coordinate with marketing and the technical team on campaigns, announcements, and customer-focused content.

Required Skills & Competencies

• Strong interpersonal and communication skills.
• Ability to explain technical concepts in clear, simple terms. High emotional intelligence and customer empathy. Strong problem-solving and follow-through skills.
• Ability to manage multiple customer cases simultaneously. Integrity, reliability, and attention to detail.
• Ability to identify technical limits and escalate appropriately. Basic social media literacy and online communication etiquette.

Qualifications & Experience

• 2-4 years experience in customer service, client relations, operations, energy, construction, or field-based services.
• Experience in solar, renewable energy, electrical services, or construction is an advantage.
• Basic understanding of solar PV systems, with training provided.
• Computer literacy, including CRM systems, email, documentation tools, and social media platforms.