Customer Service Representative at Myafrimall Logistics Limited

Key Responsibilities

• Establish and maintain effective communication with clients through meetings, calls, and follow-ups.
• Respond promptly to customer enquiries, providing accurate and comprehensive information about our services.
• Conduct inspections of items for defects and report any issues accordingly.
• Maintain detailed and organised records of sales activities and customer interactions.
• Monitor and track shipments, ensuring clients and internal teams receive timely updates.
• Process, pack, and ship orders accurately and efficiently.
• Prepare all required shipping documents, ensuring compliance and accuracy.

Requirements

• Minimum of OND / HND / BSc Degree in any relevant field.
• 1–2 years’ experience in customer service or logistics operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational ability.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency.