Customer Service / Sales Associate at Garmspot Nigeria Limited

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and access customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete sales information by using the right methods/tools
• Handle and manage company’s all social media handles
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 3 years work experience.