Customer Service Representative at Sisa Method

Job Summary

• As Customer Service Representative (CSR) you will act as the first point of contact for customers, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and must be genuinely excited to help customers.

Responsibilities

• Respond to inbound phone calls, address customers’ questions about products and services, and process payments or returns.
• Generate sales leads, identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Candidate must possess at least Bachelor's Degree in relevant field.
• Proven customer support experience.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively