Customer Service Representative / Ghana at Outsource Company

Job Description

• Make out-bound / receive inbound calls and respond to customer's emails where applicable
• Manage, research, identify, and resolve customer complaints using available resources
• Identify and escalate issues to supervisors / team-lead
• Provide product and service information to customers
• Update existing customer information
• Route calls to an appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Complete call logs and reports
• And other duties as assigned.