Customer Service Representative at Careers Verified

Job Summary

• The Customer Care Representative is responsible for delivering high-quality support and assistance to customers, resolving their issues promptly, and providing an excellent customer experience.
• This role involves handling inquiries, processing requests, and maintaining positive customer relationships.

Key Responsibilities
Customer Assistance:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information on products, services, and policies to address customer needs.

Issue Resolution:

• Troubleshoot and resolve customer complaints and issues efficiently.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Order Processing:

• Assist customers in placing orders, tracking shipments, and handling returns or exchanges.
• Ensure accurate data entry of customer orders and information in the company’s system.

Follow-Up & Feedback:

• Conduct follow-up calls or messages to ensure customer satisfaction with resolutions.
• Record customer feedback and report recurring issues to improve service quality.

Documentation & Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare daily, weekly, or monthly reports on customer interactions and service issues.

Product Knowledge:

• Stay up-to-date on product offerings, company policies, and procedures.
• Attend training sessions as needed to improve knowledge and service quality.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple tasks.