Customer Service Representative and Social Media Manager at Elvaridah

Job Summary

• We are seeking a proactive and versatile Customer Service & Social Media Manager to oversee guest communications, ensure client satisfaction, and manage our online presence across key platforms.
• This role blends hospitality excellence with digital engagement, making it ideal for a professional who enjoys both client interaction and creative online storytelling.

Key Responsibilities
Customer Service & Guest Relations:

• Respond promptly to guest inquiries via phone, WhatsApp, email, and online booking platforms.
• Manage booking confirmations, check-in/check-out communication, and post-stay feedback.
• Handle guest complaints or concerns with professionalism, ensuring swift resolution and guest satisfaction.
• Maintain accurate booking records, payment confirmations, and guest reports.
• Provide concierge-level support when needed (e.g., transport coordination, local recommendations).

Social Media Management & Content Creation:

• Develop and execute monthly content calendars for platforms such as Instagram, Facebook, and TikTok.
• Create engaging posts, reels, and stories showcasing the apartment features, guest experiences, and promotions.
• Respond to comments, DMs, and online inquiries in a timely, professional manner.
• Monitor analytics and performance metrics to optimize content and grow audience engagement.
• Stay updated on social media trends and apply them to short-form content strategy.

Requirements

• 1–2 years of experience in customer service and/or social media management.
• Strong communication skills (written and verbal).
• Proficiency in Instagram, Facebook, and TikTok.
• Basic content creation skills using tools like Canva, CapCut, or InShot.
• Ability to work independently, manage time effectively, and handle multiple tasks.
• Customer-focused mindset with a friendly and professional demeanor.