Customer Service Officer at Turbo Energy Nigeria Limited

Job Summary

• The Customer Service Officer is responsible for delivering excellent customer experience by handling inquiries, resolving complaints, and supporting clients with microfinanceproducts and services.
• The role ensures customer satisfaction, retention, and adherence to regulatory and operational standards.

Key Responsibilities

• Serve as the first point of contact for customers, addressing inquiries on products, services, and transactions
• Open and manage customer accounts in line with KYC and regulatory requirements
• Handle customer complaints and ensure timely resolution or escalation where necessary
• Provide accurate information on loans, savings products, and repayment processes
• Support loan application processes by guiding customers on requirements and documentation
• Maintain proper records of customer interactions and transactions
• Promote the institution’s products and cross-sell services to existing and prospective clients
• Ensure compliance with internal policies and regulatory guidelines
• Monitor customer satisfaction and provide feedback to management
• Assist in daily branch operations and administrative tasks as required

Qualifications & Requirements

• Bachelor’s Degree or HND in Business Administration, Banking & Finance, or related field
• 1–3years’ experience in customer service, preferably in banking or microfinance
• Good understanding of microfinance products and financial services
• Strong communication and interpersonal skills
• Ability to handle difficult customers professionally
• Basic knowledge of banking operations and compliance (KYC/AML)
• Proficiency in Microsoft Office and banking software.