Customer Service Officer - Order Fulfillment at Drugstoc eHub Limited

Job Description

• Respond to customer's calls and messages relating to order processing
• Process and fulfil orders from all channels.
• Generation of Quotations and Proforma invoices for clients and sales reps upon request.
• Order confirmation and cancellation.
• Respond to product enquiry request from all channels.
• Tracking of orders from internal operations processes to delivery in conjunction with operations.
• Onboarding and verification of new clients
• Complaint resolution.

Requirements

• Ideal candidates are Pharmacy technicians, Graduates of Pharmacology, and other related fields.
• One (1) to two (2) years work experience in a Community Pharmacy
• Detailed product knowledge to enable cross-selling across product categories.
• Must have flair for the health industry.
• Other relevant experience in the pharmaceutical sector is an added advantage.