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  • Posted: Jul 5, 2022
    Deadline: Jul 15, 2022
  • Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding ...
    Read more about this company


    Customer Service Manager - Restaurant

    Job Overview and Duties

    • Receive calls and maintain relationships with both existing & potential customers
    • Engage in customer retention strategies
    • Help in day to day decision making to come up policies as it relates to customer service
    • Serve as middle person between the customers and business department
    • Helps resolve customer issues and escalate when appropriate
    • Listen and respond to customers’ needs and concerns
    • Provide information about products and services
    • Take orders, determine charges, and oversee billing or payments
    • Review or make changes to customer accounts
    • Handle returns or complaints
    • Record details of customer contacts and actions taken
    • Research answers or solutions as needed
    • Refer customers to supervisors, managers, or others who can help
    • Doing everything else as assigned by your line manager or Supervisor.


    • Candidates should possess relevant qualifications.

    Method of Application

    Interested and qualified candidates should send their Cover Letter and CV as one document in PDF / Word format to: using the Job Title as the subject of the mail.

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