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  • Posted: Jul 5, 2022
    Deadline: Jul 15, 2022
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  • Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding ...
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    Customer Service Manager - Restaurant

    Job Overview and Duties

    • Receive calls and maintain relationships with both existing & potential customers
    • Engage in customer retention strategies
    • Help in day to day decision making to come up policies as it relates to customer service
    • Serve as middle person between the customers and business department
    • Helps resolve customer issues and escalate when appropriate
    • Listen and respond to customers’ needs and concerns
    • Provide information about products and services
    • Take orders, determine charges, and oversee billing or payments
    • Review or make changes to customer accounts
    • Handle returns or complaints
    • Record details of customer contacts and actions taken
    • Research answers or solutions as needed
    • Refer customers to supervisors, managers, or others who can help
    • Doing everything else as assigned by your line manager or Supervisor.

    Requirement

    • Candidates should possess relevant qualifications.

    Method of Application

    Interested and qualified candidates should send their Cover Letter and CV as one document in PDF / Word format to: uhrconsultlimited2019@gmail.com using the Job Title as the subject of the mail.

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