Customer Service Manager - Restaurant at Universal Human Resource Consult

Job Overview and Duties

• Receive calls and maintain relationships with both existing & potential customers
• Engage in customer retention strategies
• Help in day to day decision making to come up policies as it relates to customer service
• Serve as middle person between the customers and business department
• Helps resolve customer issues and escalate when appropriate
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Doing everything else as assigned by your line manager or Supervisor.

Requirement

• Candidates should possess relevant qualifications.