Customer Service Manager at BLUETTI

About the Job

• We are seeking an experienced and proactive Customer Service Manager to lead our customer service operations and drive satisfaction and loyalty.
• The ideal candidate will bring leadership, strategy, and innovation to ensure every customer touch point reflects our values and commitment to excellence.

Key Responsibilities

• Develop and implement effective customer service strategies and processes that enhance customer satisfaction and retention.
• Lead, manage, and inspire a team of customer service professionals, ensuring high performance through coaching, feedback, and mentoring.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
• Monitor and analyze customer feedback, behavior, and trends to proactively improve service delivery.
• Set and manage customer service KPIs, dashboards, and performance reports to guide decision-making.
• Champion a customer-first culture across all touch points.

Requirements

• Minimum of 5 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Fluency in Igbo or Hausa language is an added advantage.
• Proven ability to leadhigh-performing customer service teams.
• Strong knowledge of customer service practices, CRM tools, PAYGO systems, and emerging service technologies.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage competing priorities.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.