Customer Service / Debt Recovery Officer at Sixthlab Medical Nigeria Limited

Key Responsibilities
Customer Service & Client Experience:

• Serve as the first point of contact for clients (hospitals, labs, diagnostic centres).
• Respond promptly to enquiries, complaints, and service requests.
• Build and maintain strong long-term relationships with clients.
• Ensure excellent customer experience across all interactions.

Scheduling & Coordination:

• Schedule equipment installations, preventive maintenance visits, and service interventions.
• Assign clients to engineers based on urgency, location, and availability.
• Confirm appointments and follow up on completion to ensure client satisfaction.
• Track installation progress and escalate delays where necessary.

Debt Recovery & Payment Follow-up:

• Monitor outstanding invoices and overdue payments.
• Communicate with clients professionally to ensure timely payment of invoices.
• Follow-up on repayment timelines at the due dates to ensure Customers do not defaults.
• Keep detailed records of follow-up communication and payment commitments.
• Work with Finance to reconcile payments and update account status.

Reporting:

• Prepare weekly/monthly reports on customer service activities, client feedback, installation status, and debt recovery performance.
• Maintain accurate client and transaction records.

Requirements

• B.Sc Degree / HND in Business, Social Sciences, or a related field.
• 1–3 years experience in customer service, debt recovery, admin support, or similar roles.
• Excellent communication (verbal & written) and interpersonal skills.
• Strong follow-up ability and client relationship skills.
• Ability to prioritize tasks and manage multiple clients simultaneously.
• Good knowledge of Microsoft Office tools.
• Experience in healthcare, diagnostics, or medical equipment sales is an added advantage.

Salary
N100,000 - N120,000 / month.